Operations
One system of record for the whole operation
Orders, inventory, jobs, and resources stop living in separate tools that disagree with each other. They run on one connected system of record, modeled on the way your operation actually moves work from first order to delivered. Every team reads and writes the same truth.
The problem
What this costs you today
- 01
Your inventory count is right in one system and wrong in another, so a salesperson promises stock that shipped last week and someone finds out at the loading dock.
- 02
Open orders, committed materials, and free capacity live in three different places, and no one can tell you in one glance what you can actually take on this week.
- 03
A job slips its date because the only person who knew the line was already full kept that schedule in a spreadsheet on their own laptop.
- 04
Your team re-keys the same order into the ERP, the accounting tool, and the shipping label, then spends Friday reconciling the three versions that drifted apart.
- 05
Every new hire inherits the glue: the email threads, the naming conventions, and the workarounds that hold the operation together and exist nowhere anyone can read them.
What we build
Custom ERP, built around you
A data model shaped to your operation
Products, orders, inventory, vendors, jobs, and resources, with the relationships your business actually has rather than the ones a packaged suite assumes. A job knows which materials it consumes and which machine it needs, and an order knows what has been committed against it. The structure matches how work really moves, so nobody has to translate.
Inventory that is the same everywhere
Live quantities by location, reorder points, and what is on hand versus committed versus available, all read from one place. When stock moves, it moves once, and every screen that shows it updates from the same record. The number a salesperson sees is the number on the floor.
Orders from quote to delivered
One fulfillment path the whole team can see, with status that reflects where the work actually is instead of where someone last remembered to update it. Handoffs between sales, production, and shipping happen inside the system rather than over email. Nothing falls between two tools, because there are no longer two tools.
Jobs and capacity you can see before you commit
What is scheduled, what is committed, and what is genuinely free, out of the scheduler's head and into the record. You can give a customer a real date because the system knows the line is full through Thursday. Capacity stops being a thing one person carries.
One record, every tool connected to it
Accounting, e-commerce, shipping, and suppliers stay connected through their APIs, feeding and reading the same system of record so data lands once. Role-based access means each team edits only what its job requires. Your existing history comes across from the spreadsheets and legacy systems it lives in now.
The intelligence layer
Agents that know how your business runs
A chat window bolted to the side of your software knows nothing about your operation. We build the platform and the model context underneath it together, so the agents work inside your data rather than guessing at it from the outside.
Your operation exposed to agents as real tools
We build MCP servers that make your inventory levels, open orders, job status, and resource calendars first-class tools an AI agent can query and act on. The agent is not guessing from a text box about what you have in stock. It reads the actual system of record and works inside the same data your team does.
Agents that hold the floor and show their work
An agent watches stock against demand and raises a purchase order before a line runs short, flags a job that will miss its date while there is still time to move it, and reconciles a receiving discrepancy against the order it belongs to. Each one follows the rules you set and writes to the real record. Every decision is logged with its reasoning, so an operations lead can audit why a reorder fired weeks after it happened.
The first operation to run this way keeps the lead
A business your size can now run on a system built entirely around the way it moves work, with the routine operational decisions handled inside the data rather than in someone's inbox. That was not possible a year ago. The first company in a market to run this way tends to be the one still setting the pace when everyone else catches up.
How it goes
From the first call to the platform
- 01
We map how work actually moves
Before any build, we trace the real path an order takes from first call to cash collected, including the steps that live in someone's head. Not the org chart, the operation.
- 02
We build the system of record underneath it
One platform modeled on that map, not a packaged suite you bend to fit. The workflows your team already runs become software that runs them.
- 03
We migrate your data and connect the rest
Your history comes across from the spreadsheets and legacy tools it lives in now, and the systems you keep stay wired in through their APIs. The record is clean and connected from the first day you use it.
- 04
We run it, and it keeps growing
New locations, products, and automations arrive as the operation changes. Improving the system is the work itself, not a change order filed against a closed scope.
After launch
It does not end at go-live
Your team stops reconciling and starts working in one record they can trust, and the operation runs on numbers that are the same in every seat. New agents and automations keep arriving on a standing cadence, because the platform is ours to keep improving and we are still paid by how well the operation runs. There is no launch after which we invoice and leave. We built the system of record, we host and run it, and we stay inside the operation as it grows.
Questions
The questions worth asking early
- We already run Shopify and accounting software. Do we have to replace them?
- No. We keep the tools that earn their place and connect them through their APIs, so they feed and read the one system of record instead of drifting out of sync. We only fold a tool in when consolidating it clearly saves the operation time or money.
- How long before we are running on it?
- We do not make you wait for a single big launch. After we map the operation, we build the highest-impact part of the record first and get your team working in it, then extend outward in stages so the value starts early and compounds.
- Who owns the platform?
- We do. FLR designs, builds, hosts, and runs it, which is what lets us carry the engineering risk and keep improving it without waiting on a change order. What stays yours is the operation itself, your customers, and the relationships behind them.
- How are you paid if there is no license or price list?
- The commercial terms are agreed in writing before anything is built, and the largest part is tied to what the operation produces rather than to a per-seat fee. We are paid out of the system working, which is exactly why we keep making it work.
- What happens to the numbers our team already keeps in spreadsheets?
- They come across in the migration and become part of the connected record, with the relationships they always had in reality but never had in software. The spreadsheets stop being the source of truth, and the system takes over the job they were quietly doing.
The first conversation costs an hour.
We take on a small number of partnerships, because we carry the engineering risk on every one. The first call is where we both find out whether this is one of them.